Privacy policy

PRIVACY NOTICE - GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

My details are:

Mr Russell Bewley

Address: Somers House, Linkfield Corner, Redhill, Surrey RH1 1BB

Tel: 01737 763858

Email: info@serenity-services.co.uk

Web: www.serenity-services.co.uk

The purpose of processing client data
In order to give professional massage treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for the purpose of carrying out massage treatments and making associated recommendations concerning your health and wellbeing. If you contact me via my website or by text or email, I will take basic contact details and information to allow me to contact you and handle bookings. If you provide me with any sensitive or medical/health information at the enquiry or booking stage, I will only hold and use this information if we proceed to treatment; otherwise it will be deleted.

Lawful basis for holding and using client information
As a full member of the Federation of Holistic Therapists (FHT) and the Complementary Therapists Association (CThA), I abide by the FHT and CThA Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests. This means I need to retain your information in order to provide you with the best possible treatment options and advice. As I hold special category data (i.e. health related information), the additional which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the FHT and CThA Confidentiality as defined in the FHT and CThA Code of Practice and Ethics.

What information I hold and what I do with it
In order to give professional massage treatments, I will need to ask for and keep information about your health. I will only use this for informing massage treatments and any advice I give as a result of your treatment and for contacting you about details of my services. The information to be held is:
• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How long I retain your information for
• Under the terms of my ‘claims occurring’ insurance, I will keep your information for 7 years after your last treatment
• Children’s records will be kept until the child is 25 or, if 17 when treated, 26

Your data will not be transferred outside the EU without your consent.

Protecting your personal data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in relation to:
• Appointment times
• Massage information or information related to your health
• Special offers and promotions (you may unsubscribe from this at any time)

Your rights
GDPR gives you the following rights:
• The right to be informed:
To know how your information will be held and used.
• The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
• The right to data portability:
Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

Therapist’s rights
Please note:
• If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you
• I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details until after that period has passed
• I can move my records between different computers and IT systems, as long as your details are protected from being seen by others without your permission.

If you have any questions or concerns about this Privacy Notice or how I hold your personal information, please let me know using the contact details above.